Every single order holds paramount importance to us at Samiraq. Our utmost priority is to ensure that our customers feel fully supported and valued throughout their entire journey with us. It is a small gesture of appreciation towards our customers for choosing Samiraq.
Samiraq proudly offers a premium two-man delivery service with every order, at no additional cost, exclusively available for UK mainland destinations†. All deliveries are meticulously executed through our esteemed partner courier services. Upon dispatch of your item, a confirmation email will be promptly sent to you. Subsequently, our courteous couriers will reach out to you prior to the delivery to schedule a convenient time slot and provide necessary information.

†To maintain the high standards of service, a minor delivery charge may be applicable for deliveries to remote areas.Our delivery services operate from Monday to Sunday, between 7am and 8pm, excluding Bank Holidays. The delivery date and time will be mutually agreed upon beforehand.

Delivery Timelines

FROM THE TIME OF PLACING YOUR ORDER:

We typically estimate a standard delivery timeframe of 5-10 working days, with no additional charges. Please note that while these estimates are not guaranteed, they provide a reasonable expectation for the delivery timeline. Delivery estimates may vary based on the product range and delivery location.

Headboards, divan bases & mattresses

Orders for these items are promptly scheduled for delivery upon completion, with an estimated delivery lead-time of 5-10 working days for standard shipping and 4-7 working days for express shipping.

Beds & bedsteads

Our meticulously handcrafted beds may take between 5-10 working days for standard shipping and 4-7 working days for express shipping, depending on the chosen method.

We offer complimentary delivery to the standard mainland UK areas within the estimated lead-time mentioned above. Deliveries to remote areas may incur an additional charge and an extended delivery delay of up to 2 to 3 weeks. Any divergence from our estimated delivery timeframe will be communicated at the time of ordering.

Access Considerations

It is your responsibility to ensure that the furniture you have ordered fits into your home. Carefully measure the placement area and consider the delivery route for our team.If you have concerns regarding tight corners, narrow staircases, doorways, or any other access-related issues, please reach out to our Customer Services Team atinfo@samiraq.uk.

Receiving Your Order

Once your order is confirmed, it will be scheduled for delivery. You may receive a delivery date and 4-hour slot at the confirmation stage. Our team will contact you to finalize a suitable delivery day and time slot.Customers must be present at the delivery address to sign and accept the furniture.

Quality Control

Quality is our top priority. Every piece of furniture undergoes a thorough quality assessment and is cross-verified against your order specifications.While damage or inaccuracies are rare, we recommend inspecting your products after delivery or assembly. You will be required to confirm receipt of products in excellent condition and as per your specifications.If any concerns arise during inspection, please notify our delivery team or contact us immediately for prompt resolution.

Orthopaedic Spring MattressKey

Features:

• Features a 13.5 Open coil bonnell spring system

• Enhanced with 8 M wire wedge for optimal support

• Mattress depth approximately 9-10 inches

• Offers a medium-soft comfort level

• Hypoallergenic properties for a healthier sleep environment

• Provides head-to-toe support

• Firm mattress for added stability

• Luxurious Belgium damask fabric finish

• Fully compliant with UK fire regulationsPillow Top Memory

MattressKey Features:

• Features spring system

• Body-moulding memory foam for personalized comfort

• Breathable border design for enhanced airflow

• Mattress Depth: 27cm

• Medium comfort levelMemory Pocket 2000

Open Coil Mattress 

Experience the luxurious comfort of memory foam that cradles your body, offering a serene and restful sleep. This mattress provides responsive and pressure-relieving properties, easing away backaches and promoting relaxation.

Indulge in a restful slumber

The Memory Pocket 2000 seamlessly combines the plushness of memory foam with the tailored support of a pocket sprung system. The memory foam layer gently contours to your body, offering relief from pressure points and ensuring a peaceful sleep.

Enhanced breathability

Featuring breathable borders, the Memory Pocket 2000 allows for increased airflow compared to standard memory foam mattresses. This ensures a fresher sleeping experience while still benefiting from the comforting embrace of memory foam.

Tailored support from top to bottom

The pocket spring system provides personalized support as 2000 individual springs react independently to your body's weight and movement. This results in even weight distribution and maximized sleeping surface.

Added conveniences for lasting comfort

Designed as a single-sided mattress, the Memory Pocket 2000 eliminates the need for flipping due to sagging. It has been rigorously tested to offer enduring, supportive comfort throughout its lifespan.

Prior to placing your order, kindly verify the product dimensions to ensure suitability for your living space. In the event that our delivery partner faces access limitations leading to delivery challenges, additional charges may be incurred per item to offset transportation, manufacturing, and administrative expenses.

Utilize our Home Measurement Guide to ascertain that your chosen product aligns with your home's spatial requirements.

Ensuring that the bespoke furniture we craft for you seamlessly integrates into your living space is our top priority. To preempt any issues with access and to avoid any delivery setbacks, we have devised a straightforward 3-step guide.

One of the common challenges during furniture delivery pertains to ensuring adequate space to maneuver the products through your home to the desired room. Understanding the unique layout of each home, particularly variations in stairs and doorways, is crucial. This guide aims to assist you in verifying the compatibility of your selected bed with your home layout.

Step 1: Verify Product Dimensions

Begin by noting down the dimensions of the bedroom furniture you intend to purchase.

Width (Wp):Length (Lp):Height (Hp):Depth (Dp):

These product dimensions are available on each product page. Keep in mind that our beds, divans, and ottomans are delivered in sections and assembled by our logistics partners in your designated room upon request.Identify the widest dimensions of the bed and ensure it fits comfortably within your desired space. Ideally, allow for a minimum of 24 inches (or 60cm) of clearance on either side and at the foot of the bed.Pro Tip: Use masking tape to outline the bed's dimensions to visualize its spatial impact and ease of movement in your space.

Step 2: Assess the Surroundings

Consider the space around the bed, accounting for doors, wardrobes, and drawers to prevent any obstruction when fully opened.

Step 3: Evaluate Your Home

Using the bed's widest dimensions, confirm it can pass through all doorways, hallways, and staircases without causing damage to paintwork or decor. Note that premium and firm mattresses are often deep and should not be bent or folded.

Front Door (Point of Entry)

Check if the furniture can fit through the front door by measuring the narrowest points of the doorframe in width and height.

Width (Wd):Height (Hd):

If the width (Wd) exceeds the height of the product (Hp) or its depth (Dp), it can pass through the front door; otherwise, consider alternate entry options.

HallwayRecord the narrowest part of the hallway, accounting for obstacles like radiators or pipework. Note the width of internal doorways along the path to the designated room.Width

(Wh1):Internal Door Width (Wh2):StairwaysMeasure the narrowest width between railings and the shortest ceiling height, including landing headroom.Width (Ws):Height (Hs):Ensure that the width of the stairs (Ws) accommodates the product's height (Hp) for successful transportation. If lifting over banisters is necessary, confirm adequate clearance between railings and ceiling relative to the product's depth (Dp).Need Assistance?If doubts arise regarding access, reach out to us for tailored solutions and adjustments based on your specific requirements. For any concerns or inquiries, please contact us via WhatsApp at 07424983284 or email us atinfo@samiraq.uk.