Return & Refund Policy

At Samiraq, we are committed to ensuring your satisfaction. This policy applies to returns, cancellations, and exchanges in accordance with applicable UK and EU consumer protection laws.

Right to Cancel / Withdrawal

Consumers in the European Union have the right to withdraw from a purchase within 14 days of receiving their goods without giving a reason.

You may exercise your right of withdrawal by using the withdrawal option available in your customer account for eligible orders or by contacting us at:

Email: info@samiraq.uk

You will receive confirmation once your withdrawal request has been received.

Return Period

You have 14 days from the date of receipt of your order to request a return or withdrawal.

Condition of Goods

Items must be returned:

• In their original packaging
• Unused and in original condition
• With any tags or accessories included where applicable

How to Initiate a Return

To start the return process:

• Use the available customer account withdrawal option (where applicable), or
• Contact us at info@samiraq.uk with your order number and details.

We will provide instructions for completing your return.

Refunds

Once we receive and inspect the returned item, approved refunds will be processed within 14 days using the original payment method.

Exceptions

Certain items may not be eligible for return where permitted by law, including personalised or customised products.

Please note that your statutory consumer rights are not affected.

Thank you for shopping with Samiraq!