Return Policy

At SAMIRAQ, we are committed to providing our customers with high-quality products. If you are not completely satisfied with your purchase, please review our return policy below:

Returns and Exchanges:

1. Timeframe: You have 28 days from the date of purchase to request an exchange.

2. Condition: Items must be returned in their original packaging, unused, and in a resalable condition.

3. Eligibility: Exchanges are only accepted for items with a manufacturing defect. Please inspect your product upon receipt and contact us immediately if you notice any defects.

4. Process:
- To initiate a return or exchange, please contact our customer service team at info@samiaq.uk with your order number and details of the issue.
- We will provide instructions on how to return the item.

5. Refunds: Please note that refunds are not available; only exchanges for defective products will be processed.

6. Exclusions: Items that have been used, damaged, or are not in their original packaging will not be eligible for exchange.

Consumer Rights: This policy does not affect your statutory rights under UK law, including your right to a refund for faulty goods.

For any further questions or assistance, please don’t hesitate to reach out to our customer service team at info@samiaq.uk.